Frequently Asked Questions

Do we Accept Returns?

Unfortunately we do not offer refunds on our items unless they have been lost in the mail or damaged in shipping. If that’s the case please message us within 3 days of receipt or notice of loss of your product at kvb@katvanbourgondien.com and we will help you out right away.If we do not hear from you within 3 days we can not guarantee your return.

Short Term Cancellation Refund

If you cancel your order within 24 hours of placing it we’ll go ahead and process a full refund for you at no charge.

Shipping

Orders placed will be shipped out within 3-5 business days after payment has been processed.

It may take longer depending on the time of the year and order volume. they are, we aim to have all our orders go out within 3-5 business days from the time the order was paid for.

All Items shipped in the US are shipped USPS Priority.

At this time we do not offer International Shipping options. Have a special request? Email us at kvb@katvanbourgondien.com

Do We offer Custom Options

We would love to hear what your idea is, Please reach out to us at kvb@katvanbourgondien.com to tell us about it. Custom orders will be considered and if accepted we will work out a processing and shipping schedule with you. Want to Collaborate? We are open to that option too!